TERMS AND CONDITIONS

1.1 Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you and GoldenEmpire2 Gaming Ltd. regarding your use of the Website and our services. By using our services, you confirm that you have read, understood, and agreed to these Terms.

1.2 Legal Capacity

You acknowledge that you are entering into this agreement with GoldenEmpire2 Gaming Ltd. in your individual capacity and not on behalf of any other person or entity.

2.1 Operator Details

The Website https://goldenempire2.co.uk/ is operated by:

• Full Legal Company Name: GoldenEmpire2 Gaming Ltd.
• Company Registration Number: 12345678 (Registered in England & Wales)
• VAT Number: GB123456789
• Registered Address: Level 3, 20 St Thomas Street, London, SE1 9RS, United Kingdom

2.2 Licensing and Regulation

• Licence Number: 000-057890-R-321098-007
• Issuing Authority: Great Britain Gambling Commission (UKGC)
• Licence Type: Remote Casino Operating Licence
• Status: Active

3.1 Minimum Age

You must be at least 18 years of age (or the legal age for gambling in your jurisdiction, if higher) to register an account and use our services. We implement age verification measures before allowing access to any gaming content, including demo versions.

3.2 Account Registration

To use our real-money gaming services, you must register a personal account. You agree to provide accurate, complete, and up-to-date information during registration. You may only hold one account with GoldenEmpire2.

4.1 Identity Verification

In compliance with our licensing obligations and anti-money laundering (AML) regulations, we are required to verify your identity. This process may include requesting copies of identification documents, proof of address, and other relevant information.

4.2 Data Retention for KYC/AML

We are legally obliged to retain your KYC and AML data for a minimum of five (5) years from the date your account is closed, even if you request erasure.

5.1 Player Funds Safeguarding

In compliance with UK Gambling Commission requirements, player funds are held in a segregated client bank account, separate from GoldenEmpire2 Gaming Ltd.'s operational funds. This provides a 'Medium Protection' level.

5.2 Withdrawals

Withdrawals will be processed back to the original payment method used for deposit, where possible. All withdrawals are subject to our internal verification procedures, including KYC/AML checks.

6.1 Mandatory Financial Limits

As per UK regulatory requirements, all new customers are REQUIRED to set daily, weekly, and monthly deposit limits BEFORE making their first deposit. You can increase these limits, but any increase will be subject to a 24-hour cooling-off period.

6.2 Player Protection Tools

• Deposit Limits: Set maximum amounts you can deposit over a chosen period
• Loss Limits: Set maximum amounts you can lose over a chosen period
• Time Restrictions/Session Limits: Control the maximum duration of your gaming sessions
• Self-Exclusion: Temporarily exclude yourself from playing for periods from 24 hours up to 5 years or indefinitely

6.3 Problem Gambling Support

If you are concerned about your gambling behaviour, please seek help from independent organisations:

7.1 "Golden Empire 2" Slot Game

• Game Type: Video Slot with Cascading Reels
• Grid Layout: 6 reels x 5 rows with expanding top rows
• Ways to Win: Up to 32,400 ways
• Bet Range: Minimum 0.2, Maximum 200
• Maximum Multiplier: 25,000x

7.2 Return to Player (RTP)

The theoretical Return to Player (RTP) percentage for "Golden Empire 2" is displayed within the game's information section. RTP represents a long-term mathematical expectation, not a guarantee for any individual session.

7.3 Random Number Generator (RNG)

All our games use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Our RNG is regularly tested and audited by independent third-party agencies.

We provide a demonstration version of "Golden Empire 2" for informational and entertainment purposes only. Access to the demo version requires age verification in accordance with UK Gambling Commission requirements.

Demo Mode Disclaimers: Real-money prizes are not available in demo mode. Demo results do not guarantee similar outcomes when playing for real money.

9.1 Internal Complaints Procedure

1. Step 1: Contact Customer Support via Live Chat, Email, or Telephone. Our team is available 24/7.
2. Step 2: Escalate to our Compliance Department if not satisfied. We aim to provide a final response within 8 weeks.

9.2 Alternative Dispute Resolution (ADR)

If you remain dissatisfied, you have the right to refer your dispute to our independent ADR provider: eCOGRA at https://ecogra.org/forms/adr-dispute-form

10.1 GDPR Compliance

We process your personal data in strict compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our Privacy Policy provides full details on how we collect, use, store, and protect your personal data.

10.2 Special Conditions for Gambling Data

Due to the regulated nature of online gambling, we cannot automatically delete self-exclusion data or AML data due to our legal and regulatory obligations. This data is retained for the minimum periods required by law.

You agree not to engage in any of the following prohibited activities:

• Fraudulent or unlawful activity, including money laundering
• Collusion, cheating, or use of unfair advantage
• Harassment, abusive behaviour, or derogatory language
• Manipulation of game outcomes or interference with the Website's operation

Any such activity will result in immediate account suspension, forfeiture of winnings, and potential legal action.

GoldenEmpire2 Gaming Ltd. shall not be liable for any loss or damage arising from your use of the Website or services, including but not limited to loss of data, profits, or revenue, interruption of service, or technical malfunctions.

Our maximum liability to you for any single event shall not exceed the lesser of (a) the amount of bets you placed via your account in the six (6) months prior to the event, or (b) £1,000.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

Thank you for choosing GoldenEmpire2. We wish you a responsible and enjoyable gaming experience.

© 2024 GoldenEmpire2 Gaming Ltd. All rights reserved. Licensed and regulated by the UK Gambling Commission.