Professional Support & Full Regulatory Transparency
At GoldenEmpire2, your trust and satisfaction are paramount. We are committed to providing the highest standards of service, transparency, and player protection. Below you will find comprehensive contact information and details about our licensing, regulation, and commitment to fair and responsible gaming.
Our dedicated customer support team is available 24/7 to assist you with any questions or issues you may have. We offer multiple channels for your convenience, ensuring you receive timely and effective assistance.
For immediate assistance, please use our Live Chat service. Our agents are available around the clock to help you instantly.
Response Time: Typically within 30 seconds.
You can reach our support team via email for detailed queries. Please use the most appropriate email address below to ensure your message reaches the correct department efficiently.
Response Time: Urgent queries within 1-2 hours; general queries within 24 hours.
Speak directly with a member of our support team. Please have your account details ready for faster service.
UK National Helpline: +44 (0)20 7946 0888
International: +44 (0)20 7946 0889
Operating Hours: 24 hours a day, 7 days a week.
Response Time: 80% of calls answered within 20 seconds.
Alternatively, you can fill out our secure online contact form, and we will get back to you as soon as possible. Please provide as much detail as possible regarding your enquiry.
GoldenEmpire2 is operated by GoldenEmpire2 Gaming Ltd., a company fully licensed and regulated in Great Britain. We adhere to the strictest regulatory standards to ensure a safe, fair, and transparent gaming environment.
Our experienced leadership and dedicated compliance professionals ensure adherence to all legal and ethical standards.
GoldenEmpire2 Gaming Ltd. holds the following licenses:
For direct contact with our supervisory body:
In compliance with UKGC regulations, player funds are held in a segregated client bank account, separate from the company's operational funds. This ensures that player balances are protected in the event of insolvency.
Level of Protection: Medium Protection (as per UKGC requirements).
We are deeply committed to promoting responsible gambling and providing support to those who may need it. We offer tools for self-exclusion, deposit limits, and time-outs. Should you require further assistance or advice, please contact the following independent organisations:
We strive to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal complaints procedure first:
If you remain dissatisfied after exhausting our internal complaints procedure, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) provider. GoldenEmpire2 uses:
We employ industry-leading security measures and undergo regular independent audits to ensure fairness and player protection.
Certified for Random Number Generator (RNG) fairness and game integrity.
Visit GamingLabs.comDemonstrates our commitment to information security management.
Adherence to Payment Card Industry Data Security Standard for secure payment processing.
GoldenEmpire2 Gaming Ltd. is a proud member of leading industry bodies committed to best practices:
Committed to high standards of consumer protection and responsible gambling.
Promoting best practice and high standards in remote gambling operations.
For all media-related enquiries, partnership opportunities, or press releases, please contact our public relations team.
Email: [email protected]
Responsible Gaming Notice: Gambling can be addictive. Please play responsibly and within your means. If you feel you may have a gambling problem, seek help immediately from the resources listed above. This site is operated by GoldenEmpire2 Gaming Ltd., licensed and regulated by the UK Gambling Commission. All information provided is accurate as of the date of publication and subject to regulatory requirements.